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Non-Discrimination Policy

Non-Discrimination Policy

It is the policy of FACT to provide a work and business environment free from unlawful discrimination based on race, color, sex, gender (including gender identity and gender expression), creed, religion, national origin, age, marital status, ancestry, medical condition (AIDS/HIV, history of cancer), disability, genetic information, sexual orientation, or any other class protected under federal, state, or local law.  Discrimination is any act, or any failure to act, which has the purpose or effect of limiting, excluding or denying a person employment opportunity because of membership in a class protected by law.

FACT is committed to investigating and resolving any complaints of discrimination.  Retaliation for making a complaint or participating in the investigatory process is prohibited.  Disciplinary action, up to and including termination, will be taken for improper behavior.  Employees are expected to adhere to a standard of conduct that is respectful to all persons with the work environment.

Equal Employment Opportunity

FACT is an equal employment opportunity employer.  It is the policy of FACT to actively recruit, hire, train, promote, and make all other employment decisions without regard to race, color, religious creed, sex, gender (including gender identity and gender expression), sexual orientation, age, national origin, physical or mental disability, ancestry, marital status, veteran’s status, medical condition, or genetic information in accordance with all applicable laws and regulations.

Title VI

FACT is committed to providing programs, services, and benefits to its customers in a non-discriminatory manner in accordance with federal, state, and local mandates which govern its funding. FACT also holds the transportation service providers in its brokerage to practice non-discrimination.

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs receiving federal financial assistance. Any person who believes that individually, or as a member of any specific class of persons, has been subjected to discrimination on the basis of race, color, or national origin as noted below may file a written complaint with FACT, 600 Mission Avenue, Oceanside, CA 92054. Every possible effort will be made to obtain early and appropriate resolution of complaints.

Title VI Public Notice

Notificar al público de los derechos bajo el Título VI 

Title VI Complaint Form

Formulario de Queja – Título VI

Complaints Procedure

1. The complaint must meet the following requirements:

a. Complaint shall be in writing and signed by the complainant(s). In cases where Complainant is unable or incapable of providing a written statement, a verbal complaint may be made. All complaints must, however, be signed by the Complainant or his/her representative.

b. Include the date/s of the alleged act/s of discrimination.

c. Present a detailed description of the issues, including names and job titles of those individuals perceived as parties in the complaint.

d. Federal and state law requires complaints be filed within 180 calendar days of the alleged incident.

2. Upon receipt of the complaint, the Service Development Manager will determine the merit of the complaint, jurisdiction, accountability, and need for additional information. If a resolution is not obtained through the Service Development Manager, the complaint will be elevated to the FACT Executive Director.

3. The Complainant will be provided with a written acknowledgement that FACT has either accepted or rejected the complaint.

4. A complaint must meet the following criteria for acceptance:

a. The Complaint must be filed within 180 calendar days of the alleged occurrence.

b. The allegation must involve a covered basis such as race, color, or national origin.

c. The allegation must involve a FACT service receiving Federal-aid and provided by FACT or FACT-approved contractor.

5. A complaint also may be dismissed for the following reasons:

a. The Complainant requests a withdrawal of the complaint.

b. The Complainant fails to respond to repeated requests for additional information needed to process the complaint.

c. The Complainant cannot be located after reasonable attempts.

The Service Development Manager and/or Executive Director will make a determination on the disposition of the complaint. FACT may consult with its Board of Directors and/or legal counsel. In the event FACT is in noncompliance with Title VI regulations, remedial actions will be listed. A copy of the complaint, FACT’s findings, and remedial actions (if appropriate) will be issued to the Federal Transit Administration (FTA) within 120 days of the receipt of the complaint.

A summary of the complaint and its resolution will be included as part of the Title VI updates to the FTA.

The Executive Director will ensure that all records related to FACT’s Title VI Complaint Process are maintained. Records will be available for compliance review audits.

FACT Title VI Plan – May 2017

Title VI Plan Approval Letter